Salina Thompson

Your first technician is waiting on a part. The second is running behind. A customer wants to know when someone will arrive, and the office is calling you for an answer. It’s barely 10 a.m., and you’re already putting out fires. When jobs keep getting stuck, it’s tempting to hire another person or buy another tool. First, look at what is making the work harder than it needs to be. A full schedule doesn’t mean your team is set up to finish it. At Savvy Empire Consulting, we look at how the...

You finish a job, climb into the truck, and check your phone. Three missed calls. A text asking for a price. A customer waiting on an estimate you meant to send yesterday. Meanwhile, your technician calls: “What’s the address? And what exactly are we doing there?” You’ve been working all day. Now you’ve got another shift: chasing messages, sorting out job details, and trying to remember who needs a call back. Sound familiar? Your crew can be great at the work and still lose jobs before anyone...

Your software may not be the problem. Your process may be. You bought Jobber, Housecall Pro, ServiceTitan, FieldEdge, Workiz, Service Fusion, or another system to help run the business. Your office can schedule jobs. Your technicians can see where they need to go. You can send estimates and invoices. So why are customers still calling for updates? Why are technicians showing up without the right information? Why are estimates sitting for days without anyone following up? Why are invoices...