Salina Thompson

Your software may not be the problem. Your process may be. You bought Jobber, Housecall Pro, ServiceTitan, FieldEdge, Workiz, Service Fusion, or another system to help run the business. Your office can schedule jobs. Your technicians can see where they need to go. You can send estimates and invoices. So why are customers still calling for updates? Why are technicians showing up without the right information? Why are estimates sitting for days without anyone following up? Why are invoices...

The Unspoken Rules of a Profitable Job Site Every foreman knows the drill: you roll up to a job site, tools in hand, ready to get to work. But before the first wrench turns or the first wire is pulled, there's a critical, often overlooked step that separates a smooth, profitable job from a chaotic, costly nightmare. It's not about the tools in your belt; it's about the words in your mouth. We're talking about the essential conversations every foreman must have before a job starts. These...

The home service industry is moving from businesses built around exceptional people to businesses built around exceptional operating systems. As contractors grow larger and customer expectations accelerate, the old way of running jobs is beginning to break down. At 7:15 on a Monday morning, the owner of a growing HVAC company is already solving problems. A technician is asking about a part that didn't arrive. The dispatcher is trying to move two appointments because a job from Friday ran...